Terms and Conditions

Description Accuracy: We strive to ensure that the descriptions, images, and specifications of our bedding products are accurate and up-to-date. However, slight variations in color, size, or texture may occur due to differences in monitor displays or manufacturing processes. These variations do not constitute a defect or misrepresentation of the product.
Materials and Care: Detailed information about the materials used in our bedding products, along with care instructions, are provided on the product page. We recommend following these care instructions closely to maintain the quality and longevity of your bedding.

Order Confirmation: Once your order is placed, you will receive an email confirmation containing your order details. Please review this information carefully and contact us immediately if any changes are needed.
Payment Methods: We accept various payment methods, including major credit cards, PayPal, and other options as indicated at checkout. All payments are processed securely to protect your financial information.

Processing Time: Orders for bedding products are typically processed within 5-6 business days. During peak periods or sales events, processing times may be slightly longer.
Delivery Options: We offer multiple shipping options, including standard and expedited delivery. Estimated delivery times are provided at checkout and may vary depending on your location.
International Shipping: For international orders, additional shipping charges and customs fees may apply. The buyer is responsible for any such fees.

Return Policy: We accept returns of bedding products within 7 days of purchase, provided the items are unused, unwashed, and in their original packaging. To initiate a return, please visit our Returns Center or contact customer service.
Exchanges: If you wish to exchange a bedding product for a different size, color, or style, please follow the return process and place a new order for the desired item.
Non-Returnable Items: For hygiene reasons, certain bedding products, such as pillows, mattress toppers, and custom-made items, may be non-returnable. Please refer to the product page or contact customer service for details.

Manufacturer’s Warranty: Our bedding products may come with a manufacturer’s warranty against defects in materials and workmanship. The warranty period varies by product and is detailed on the product page.
Reporting Defects: If you believe your bedding product is defective, please contact our customer service team within 7 days of receiving your order. Provide your order number, a description of the defect, and any relevant photos. We will assess your claim and, if approved, offer a replacement or refund.

Order Cancellations: Once an order for bedding products is placed, we process it quickly to ensure timely delivery. Therefore, cancellations or modifications may not always be possible. If you need to cancel or change your order, please contact us as soon as possible.
Refunds: Approved cancellations, returns, or defective product claims will be refunded to the original payment method. Please allow 7 day for the refund to process.

General Liability: We are not responsible for any damages, losses, or injuries resulting from the use or misuse of our bedding products, beyond the coverage of our warranty. It is the buyer’s responsibility to follow all care instructions and warnings provided with the product.
Third-Party Services: Our website may include links to third-party services or products. We are not responsible for the content, policies, or practices of these third-party services and do not endorse them.

Customer Service: If you have any questions or concerns about your bedding purchase, please contact our customer service team at support@pradhashiv.com or +91 8630398060 or +91 8279959232. We are here to assist you and ensure you have a positive shopping experience.

SUPPORT