orders:
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to the carrier’s website where you can track the status of your delivery in real-time.
What should I do if my order hasn't arrived yet?
If your order hasn’t arrived by the expected delivery date, please check the tracking information provided in your shipping confirmation email. If you still have concerns, contact our customer service team with your order number, and we’ll assist you further.
Can I modify or cancel my order after it has been placed?
Once an order has been placed, we process it immediately to ensure quick delivery. Unfortunately, this means we cannot guarantee modifications or cancellations. However, please reach out to our customer service team as soon as possible, and we will do our best to assist you.
What if I receive a damaged or incorrect item?
We’re sorry for any inconvenience caused by receiving a damaged or incorrect item. Please contact our customer service within 7 days of receiving your order with your order number, a photo of the item, and a brief description of the issue. We will work to resolve the problem as quickly as possible.
Shipping & Returns:
What are the shipping options available?
We offer several shipping options, including standard, expedited, and express shipping. During checkout, you can select the method that best suits your needs, and the estimated delivery time will be provided.
Do you offer international shipping?
Yes, we do offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please check our Shipping Policy page for more details or contact customer service if you have specific inquiries.
How do I qualify for free shipping?
Free shipping is available on orders over a certain amount. The threshold and availability may vary based on your location and current promotions. Please refer to our Shipping Policy or the checkout page for current details.
What is your return policy?
We accept returns within 30 days of purchase for most items, provided they are unused, in their original packaging, and with all tags attached. Certain items may be final sale and not eligible for return. Please visit our Returns Policy page for more details.
How do I initiate a return or exchange?
To start a return or exchange, please visit our Returns Center on the website. Enter your order number and email address, and follow the instructions provided. Once your return is approved, you’ll receive a shipping label and further instructions on how to send the item back.
Payment:
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also accept gift cards and store credit for eligible purchases.
When will I be charged for my order?
Your payment will be processed as soon as your order is confirmed. You’ll receive a confirmation email with the details of your purchase and the charge on your payment method.
Is my payment information secure?
Yes, we take your security seriously. Our website uses SSL encryption to protect your personal and payment information. Additionally, we do not store your credit card details on our servers, ensuring a secure transaction process.